Student on-site help

Students can visit during posted hours to receive help with technology-related questions or problems.

• Computer access
• Forgotten passwords/must present valid ID
• Name changes for computer access – must change name in Enrollment Services before computer login can change
• Name changes for CougarNet – web based portal
• Campus software programs:
  • Office XP
  • Front Page
  • Internet Explorer
  • CougarNet – Web based portal

Location – Commerce and Technology Building 124

Help desk hours

Open Computer Lab
Center for Commerce and Technology 124

During Semester
Open 24hours 7 day a week

Between Semesters
Open 8 am-5 pm

Closed on Holidays
(hours vary on holiday weekends)

Offsite help

We also offer offsite assistance on a wide range of topics. If you cannot find the answers you seek online, please feel free to contact us or visit our help desk.

• Account logins
• Novell Password Self-Service
• Computer labs
  • Lab hours
  • Lab rules
• Printing tips
• Saving tips
• Frequently asked questions
• Residential network

email: helpdesk@colstate.edu
phone: 706-507-8199